Customer Service

Return Policy

Our commitment to fair, transparent returns for B2B buyers of automotive spare parts

30-Day Claim WindowRMA RequiredEUR/USD Refunds
Overview

Return & Claims Process

1

Submit Claim

Email office@turostr.com within 30 days of receipt

2

RMA Issued

We review and issue a Return Authorisation number within 48h

3

Ship Back

Return goods in original packaging with RMA on the label

4

Refund / Replace

Refund or replacement dispatched within 5 business days

Section 01

Eligible Returns

Reason Accepted? Cost Resolution
Wrong part shipped by TUROS ✅ Yes TUROS covers return freight Replacement or full refund
Transit damage (carrier) ✅ Yes TUROS covers return freight Replacement or full refund
Manufacturing defect ✅ Yes TUROS covers return freight Replacement or full refund
Buyer ordering error ⚠️ Conditional Buyer covers return freight Exchange; 15% restocking fee
Installed / used parts ❌ No — Not accepted
Opened original packaging ❌ No — Not accepted
Custom-order / special parts ❌ No — Non-returnable
Section 02

Claim Requirements

To open a return or damage claim, submit the following to office@turostr.com:

  • Original TUROS invoice number
  • Part number(s) and quantity
  • Description of the defect or discrepancy
  • Clear photographs (minimum 3 angles) of the part and packaging
  • For transit damage: carrier delivery note with damage notation
Claims submitted without photographic evidence will be placed on hold until documentation is received.
Section 03

Refund Method & Timing

Approved refunds are issued in the same currency as the original invoice (EUR or USD) via SWIFT bank transfer to the Buyer’s account on file. Refund timeline:

  • Claim decision: within 3 business days of receiving returned goods
  • SWIFT transfer initiated: within 5 business days of approval
  • Funds received by Buyer: 2–5 business days depending on receiving bank
Section 04

Warranty Claims

Parts under manufacturer warranty that develop defects within the warranty period (typically 12 months from date of manufacture) will be handled under the original manufacturer’s warranty process. TUROS will facilitate the warranty claim on the Buyer’s behalf where possible.

Return & Claims Contact

Email: office@turostr.com — use subject line “RETURN REQUEST – [Invoice No]”

Phone: +90 (537) 978 50 88 · Response within 1 business day